Patient Access Trainer - EPIC & Revenue Cycle

Luminis Health • Annapolis, MD

9d

About The Position

Patient Access Training Specialist is responsible for monitoring and oversight of the quality of information input into the Electronic Medical Record during the process of scheduling, pre-registration, and registrations. This position will provide ongoing feedback to managers and staff on performance. It is the responsibility of the PATS to provide education/training to new hires and for ongoing education to staff who may require it.

Requirements

• High school diploma or GED required, Associates or above preferred.
• Three years direct Patient Access experience required.
• Prior experience in Registration/Scheduling/Pre-Certification is required, with ability to articulate understanding of registration processes, as they relate to the Revenue Cycle.
• Ability to demonstrate effective training skills, required.
• Excellent interpersonal skills are required, with the ability to develop strong, collaborative relationships with individuals from various levels of the organization.
• CHAA preferred, required within 6 months of hire (Certified Healthcare Access Associate).
• Epic Credentialed or obtained within 12 weeks of hire.

Nice To Haves

• Teaching or training experience, desired.
• Experience with registration/revenue cycle in Epic, preferred.

Responsibilities

• Design and maintain new hire registration training materials.
• Conduct new hire registration training biweekly.
• Evaluates and supports new hires for a minimum of six months.
• Works with department leaders to develop Performance Improvement Plans, when necessary.
• Using Epic scorecard functionality, reviews quality of registrations for all AAMC registration staff, identifying areas of opportunity for re-training, new education, or workflow re-design.
• Identifies and develops competencies for staff, holding in-service training sessions as needed
• Reports on issues with registration performance to department leaders.
• Identifies denial trends that may be positively impacted by registration education and implements training.
• Responsible for understanding the complexities of health insurance plans and the relationship between health plans (Medicare, Medicaid, Commercial Insurance, Blue Cross, Worker’s Compensation, MVA coverages, and self-pay.
• Assists with the development of career ladders for access staff.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED