Patient Accounts Representative

Carolina Neurosurgy & Spine Associates•Charlotte, NC

3d•Onsite

About The Position

Carolina Neurosurgery and Spine Associates is seeking a Full-Time Patient Accounts Representative for our Charlotte office. Job Objective: To maximize practice revenue by working effectively and efficiently with others to meet monthly RCM goals. Promotes positivity and collaboration within all CNSA departments. Essential Job Responsibilities: Posts payments from patient portals, attorneys, and received through mail and via phone Corresponds with attorneys that have a contracted lien with CNSA Provides coverage for billing and BillPay phone lines Works self-pay accounts receivable and generates appropriate collection letters for mailing Pre-lists accounts for collections Contacts patients regarding bad debt balances Sets up patients on budget plans and generates budget letters for mailing Reviews and authorizes scheduling of patients with bad debt Determines financial clearance and collects patient responsibility prior to scheduling of surgery Posts collection agency checks Trains new department employees and maintains accurate training documents Works closely with collection agencies to ensure proper payment reporting Works closely with Customer Services Representatives, Appointments Staff, and Financial Counselors to ensure consistent policies and procedures Maintains strictest confidentiality and follows all CNSA guidelines regarding HIPAA regulations Completes additional tasks as assigned by management Company Culture Responsibilities: Reflects CNSA Core Values in all job responsibilities and interactions Compassion: Treats others with compassion and empathy Teamwork: Collaborates with all team members Communication: Communicates effectively and with positivity Integrity: Acts with integrity and accountability Innovation: Remains open-minded to new ideas and continual improvement Community: Treats every patient and team member as a part of the CNSA community Participates in department or system wide improvement plans Reports to work and adheres to assigned schedule from manager Performs high quality work that is neat, accurate, complete, and on time Offers help to all patients by promptly responding to requests and needs Asks questions to gain full understanding of assignments Uses computer for approved work purposes only, and limits personal phone calls Full Time Monday - Friday Requirements Education: At least a High School Diploma or GED Job Related Experience: Minimum one year of billing or accounts receivable experience in a health care organization Other Requirements: Performance Requirements: Knowledge: Medical terminology, orders, and organizational services Legal and ethical considerations related to patient information HIPAA guidelines and policies Customer service principles and techniques Awareness and understanding of interdepartmental responsibilities for informed decision making Skills: Time management, problem solving, multitasking, and prioritizing Effective communication Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems Detail orientation Abilities: Establishes and maintains effective working relationships with coworkers and diverse patient populations Analyzes situations and responds appropriately Organizes and prioritizes information and assignments Works independently with little or no supervision Working Environment: Office-based with half time spent working in various computer systems and half communicating via phone Mental/Physical Requirements: Sitting and standing associated with a typical office environment. Speaking and hearing, both in-person and on the phone.

Requirements

At least a High School Diploma or GED
Minimum one year of billing or accounts receivable experience in a health care organization
Medical terminology, orders, and organizational services
Legal and ethical considerations related to patient information
HIPAA guidelines and policies
Customer service principles and techniques
Awareness and understanding of interdepartmental responsibilities for informed decision making
Time management, problem solving, multitasking, and prioritizing
Effective communication
Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems
Detail orientation
Establishes and maintains effective working relationships with coworkers and diverse patient populations
Analyzes situations and responds appropriately
Organizes and prioritizes information and assignments
Works independently with little or no supervision
Sitting and standing associated with a typical office environment.
Speaking and hearing, both in-person and on the phone.

Responsibilities

Posts payments from patient portals, attorneys, and received through mail and via phone
Corresponds with attorneys that have a contracted lien with CNSA
Provides coverage for billing and BillPay phone lines
Works self-pay accounts receivable and generates appropriate collection letters for mailing
Pre-lists accounts for collections
Contacts patients regarding bad debt balances
Sets up patients on budget plans and generates budget letters for mailing
Reviews and authorizes scheduling of patients with bad debt
Determines financial clearance and collects patient responsibility prior to scheduling of surgery
Posts collection agency checks
Trains new department employees and maintains accurate training documents
Works closely with collection agencies to ensure proper payment reporting
Works closely with Customer Services Representatives, Appointments Staff, and Financial Counselors to ensure consistent policies and procedures
Maintains strictest confidentiality and follows all CNSA guidelines regarding HIPAA regulations
Completes additional tasks as assigned by management
Reflects CNSA Core Values in all job responsibilities and interactions
Participates in department or system wide improvement plans
Reports to work and adheres to assigned schedule from manager
Performs high quality work that is neat, accurate, complete, and on time
Offers help to all patients by promptly responding to requests and needs
Asks questions to gain full understanding of assignments
Uses computer for approved work purposes only, and limits personal phone calls