Patient Advocacy Specialist

FMOLHS • Baton Rouge, LA

21h

About The Position

The Patient Advocacy Specialist is accountable to the Director of Patient
Experience and is responsible for the patient experience while at our facility.
Assist in developing and implementing the service excellence plan, internal and
external market research, and advocacy among our constituents to influence our
mission of Service. This includes support to nursing administration, staff, and
our patients. Further the Patient Advocacy Specialist will monitor, report, and
communicate progress of the plan. The Patient Advocacy Specialist will assure
the patient experience exceeds expectations. This position is responsible for
ongoing gathering of data from our patient satisfaction survey vendor. The
position will develop and implement team member education as it relates to the
patient experience. Responsible for monitoring the full lifecycle of patients
overall experience at the hospital. Replies to patient complaints or
commendations either by phone or in person. Analyze complaints and initiate
service recovery if necessary.The Patient Advocacy Specialist will manage the
patient grievance process and assist in developing solutions.

Responsibilities

• Assist in developing and implementing the service excellence plan
• Conduct internal and external market research
• Advocate among our constituents to influence our mission of Service
• Support to nursing administration, staff, and our patients
• Monitor, report, and communicate progress of the plan
• Assure the patient experience exceeds expectations
• Ongoing gathering of data from our patient satisfaction survey vendor
• Develop and implement team member education as it relates to the patient experience
• Monitor the full lifecycle of patients overall experience at the hospital
• Reply to patient complaints or commendations either by phone or in person
• Analyze complaints and initiate service recovery if necessary
• Manage the patient grievance process and assist in developing solutions

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed