Patient Advocate

FusionSleep•Alpharetta, GA

5d•Onsite

About The Position

Are you an organized, detail-oriented medical professional with a passion for sleep medicine? Do you understand the frustrations and fear those with sleep disorders have and can provide the compassion and expertise to help them on their sleep journey? If so, Fusion Sleep wants to learn more about YOU, your experience and your desire to become part of a team that provides innovative solutions with a high level of customer service and patient satisfaction. Fusion Sleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine. Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management. We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates in our Alpharetta, GA location. This role requires you to live in Georgia and commute to Alpharetta, GA.

Requirements

One (1) year of experience working in a medical/clinic setting preferred
Minimum of two (2) years of general clerical experience
EMR system experience required
Must be a team player and uphold Fusion Sleep’s Core Values and Fundamentals
Must be personable and treat patients with care and respect
Ability to truly multi-task with accuracy; strong organizational skills
Must be both flexible and reliable
Professional appearance and demeanor
Strong critical thinking and problem solving required
Ability to address multiple ongoing challenges
Exceptional customer service skills
Basic PC skills with a proficiency in Google Drive

Nice To Haves

Entry level Medical Assistant preferred
Sleep Medicine or Respiratory Care experience preferred
Care Cloud Practice Management preferred

Responsibilities

Verifying and updating patient demographics and insurance verification
Communicating with providers to facilitate smooth flow of clinic
Scheduling patient appointments in person and telemed
Determining patients' financial responsibility; including preparation of financial agreements and proper estimates for future services
Collecting copays
Assisting patients with questions regarding account balances, benefits or general insurance inquiries
Pulling next days patient charts and organize per scheduled appointment time
Preparing new patient charts
Maintaining inventory of all front office supplies
Performing and/or assisting with other administrative duties and projects as assigned
Generating fee tickets and daily close responsibilities
Responding to patient emails and calls
Actively participates in corporate innovation, change management and identification and implementation of industry best practices.