Patient Advocate

Jackson Health • Miami, FL

2d • Onsite

About The Position

Patient Advocate will enhance the patient experience and promote greater continuity of care by assisting patients in scheduling follow-up care in advance of discharge, educating patients about the importance of follow-up care, and participating in other care continuity initiatives within the department as needed.

Requirements

• Generally, requires 2 to 3 years of related experience.
• High school diploma or GED equivalent is required.
• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.
• Valid license or certification is required as needed, based on the job or specialty.

Nice To Haves

• Bachelor's degree is preferred.

Responsibilities

• Directly assists patients with scheduling appropriate follow-up visits prior to their discharge from the emergency department.
• Educates patients on the importance of seeking follow-up care and actively engaging in their own care journey.
• Verify patient's insurance eligibility as needed.
• Records basic data regarding each patient interaction, such as whether the patient was able to schedule an appropriate follow-up visit.
• This position is customer service-oriented with patient-centric attitude, effective planning and organizational skills, an ability to be accountable for quality customer service, and respond appropriately to a variety of personalities and situations.
• The ability to maintain patient confidentiality is essential.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED