Patient AR Collections Specialist

Olympic Sports & Spine•Tacoma, WA

About The Position

Medical Patient AR Collections Specialist At Olympic Sports & Spine (OSS), we promote a high-quality work environment and are known for our fun, energetic atmosphere and our commitment to valuing our employees. Our clinics and offices are fun and full of supportive colleagues who share a commitment to creating the best possible place to work. Learn more at www.osstherapy.com. POSITION SUMMARY: The Medical Patient AR Collections Specialist is responsible for working all outstanding patient A/R accounts; processing and mailing patient statements and collection letters; setting up patient payment arrangements; posting patient payments; and answering patient billing questions. Experience in patient accounting functions, including billing, follow-up, collections, patient concerns, cash application, and credit balance resolution, is preferred.

Requirements

Knowledge of medical billing, patient collections, basic medical coding, and third-party payer procedures and practices.
Knowledge of business office procedures and proficiency with computer systems and standard office software.
Ability to operate a computer, multi-line telephone system, and standard office equipment.
Ability to read, understand, and follow oral and written instructions.
Strong interpersonal skills with the ability to establish and maintain effective working relationships with patients, employees, and the public.
Highly organized and detail-oriented with the ability to manage tasks accurately and efficiently.
Ability to maintain strict confidentiality of patient demographic and medical information and ensure full compliance with HIPAA regulations.
Minimum: High School graduation or equivalent AND three years of experience in an appropriately related patient accounting function OR Equivalent education/experience.

Nice To Haves

Experience in patient accounting functions, including billing, follow-up, collections, patient concerns, cash application, and credit balance resolution, is preferred.

Responsibilities

Manage and work all outstanding patient accounts receivable (A/R), including follow-up calls, statements, and collection letters.
Calculate accurate patient responsibility amounts, set up payment arrangements, and respond to patient billing inquiries in a timely manner.
Post high-volume patient payments accurately to the practice management system, balance batches, run transaction reports, and record batch totals on payment spreadsheets.
Identify overpayments and process refunds or recoupments for both insurance companies and patients.
Maintain strict confidentiality of patient demographic and medical information and ensure all processes comply with HIPAA regulations.
Maintain current knowledge of medical billing and coding procedures, insurance carriers, and applicable federal programs.
Utilize multiple billing systems and Microsoft Office applications (Word, Excel, Outlook) effectively.
Participate in required educational activities, attend monthly staff meetings, and perform other duties as assigned.