Patient Care Coordinator (Administrative Assistant)

Beltone • Jacksonville, FL

4d

About The Position

Patient Care Coordinator (Administrative Assistant) – Jacksonville, Florida Come work in a fast-paced environment that offers high energy and high traffic volume with a company that is rapidly growing! At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.

Requirements

• High School diploma or equivalent is required.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.
• Team player with an enthusiastic and positive attitude

Nice To Haves

• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.

Responsibilities

• Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources.
• Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
• Verify patient eligibility, submit insurance claims.
• Manage process until claim is funded.
• Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
• Maintain a clean and welcoming office and work environment.

Benefits

• Beltone offers innovative hearing technology, plus superior patient care which makes us a great place to grow professionally.
• You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us.
• We value commitment to excellence in patient care, integrity, honesty and respect for our internal staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED