Patient Care Coordinator (Administrative Assistant)

Beltone•Midland, TX

5d•Onsite

About The Position

Patient Care Coordinator – Midland, Texas Full-Time Salary: Negotiable based on experience Benefits: Health insurance, 401(k), and more Are you detail-oriented and seeking to make a positive impact in a professional office environment? At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Patient Care Coordinator, you will be the face of our practice, dedicated to creating an extraordinary patient experience. Highlights · Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process. · Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office. · Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results. · Marketing & Community Engagement: Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals. · Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients. · HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts). · Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits. · Welcoming Environment: Maintain a clean and inviting office and work environment.

Requirements

Education: High School diploma or equivalent is required.
Experience: 2 years of office experience is preferred.
Customer Service: 2 years of customer service experience is preferred.
Technical Skills: Proficiency in MS Office is required.

Responsibilities

Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results.
Marketing & Community Engagement: Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
Welcoming Environment: Maintain a clean and inviting office and work environment.