Patient Experience Specialist

Children's Mercy KC • Kansas City, MO

1d • $26 • Hybrid

About The Position

The Patient Experience Specialist is responsible for partnership with key stakeholders and departments and offers improvement project consultation using key data to support patient experience and family engagement. This individual oversees the programs and systems evaluating the organization and provides subject matter expertise in ensuring an exceptional patient experience. The Patient Experience Specialist delivers essential information through the management of simple data requests and the coordination of complex requests to facilitate decision making in the implementation of patient and family centered improvements in quality, safety, and experience. In addition, this individual will support the activation, identification and facilitation of measurement and improvement best practices to aid in improving the overall patient experience.

Requirements

• Bachelor's Degree and 3-5 years experience Demonstrated excellent skills in problem solving, service recovery and process improvement, leading and coaching others, verbal and written communication, and an ability to work independently.
• Ability to manage specific computer applications that capture customer feedback and log appropriate follow-up.

Responsibilities

• The Patient Experience Specialist supports and organizes the daily management and upkeep of patient experience measurement programs.
• The Patient Experience Specialist provides relevant data and coaches experience improvement efforts across the health system.
• The Patient Experience Specialist serves as a subject matter expert in the advancement of patient and family experience throughout the organization and manages the creation, upkeep and maintenance of supportive programs and materials.

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
• Learn more about Children’s Mercy benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees