Patient Experience Specialist - Luxury Healthcare Clinic

SerenityAG•Beverly Hills, CA

11d•$24 - $35•Onsite

About The Position

We partner with a boutique psychiatry practice in Beverly Hills specializing in advanced treatments for depression and related conditions. Unlike traditional high-volume medical offices, our clinic sees a small number of patients each day. Each visit lasts several hours, allowing us to provide an amazing, personalized treatment experience to every patient. Our environment is intentionally designed to feel more like a wellness sanctuary than a typical medical office. The quality of the patient experience is central to our mission. Position Overview The Patient Experience Specialist plays a critical role in ensuring patients feel comfortable, supported, and cared for throughout their time in the clinic. This role blends elements of hospitality, patient concierge service, light clinical support, and clinic organization. This position is designed for candidates seeking a long‑term professional role. It is not intended as a short-term pre-medical or gap‑year position.

Requirements

Warm, empathetic, and highly personable
Naturally attentive to detail
Comfortable interacting with patients for extended periods
Proactive and able to take initiative
Organized and reliable
Comfortable working within a small, quiet team environment

Nice To Haves

Experience providing high-touch, service-oriented client experiences is particularly valuable in this upscale clinic setting. Candidates who thrive in this role often come from environments such as:
Hospitality or concierge service roles
Luxury wellness or spa environments
Boutique medical practices
Plastic surgery or aesthetic clinics
Concierge medicine practices
High-end dental offices
Client-facing roles in premium service environments

Responsibilities

Enable amazing patient experiences every time they visit the clinic
Greet each patient warmly and help create a calm, welcoming atmosphere
Engage in comfortable dialogue with each patient while they are getting settled in so as to help them feel comfortable and foster a warm bond (the patient relationship is essential as patients typically return to the clinic frequently for many weeks or months and the bond they form with the team enhances the patient experience)
Get to know each patient’s likes and dislikes so you’re able to provide a more personalized experience including amenities such as drinks, snacks, blankets, pillows, slippers, and reading materials, as well as adjust lighting and music options to suit their preferences.
Maintain the clinic's calm and beautiful environment
After each patient departs, ensure rooms are restored and remain spotless, organized, and visually pristine
Assist the doctor and patient during treatments
Measure and record basic vitals (blood pressure and pulse oximetry)
Document basic monitoring information
Monitor supplies and inventory
Order and restock clinic materials
Maintain organized storage and supply systems
Assist with mail processing as needed
Support the clinic’s community outreach efforts by assisting with scheduling networking lunches with therapists and physicians
Assist with social media and networking elements (LinkedIn outreach, Meta posts, etc.)
Help plan, organize, and conduct, periodic open house events in the clinic