Patient Financial Counselor

TEKsystems•Manitowoc, WI

1d•$20 - $24•Onsite

About The Position

For patients who are identified as self pay, claim financial hardship or the inability to pay, initiates timely account resolution activities to address the issue while attempting to allow elective patient care to proceed as scheduled.

Requirements

Experience using Microsoft Word, Excel and other software programs.
Experience using Epic in a healthcare environment.
Experience in social work or case management.

Responsibilities

Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, and that account balances that have not been previously secured through insurance verification or other confirmed subsidy sources are addressed in a timely manner.
Reviews Financial Counselor work queues on an ongoing basis to ensure payment source has been secured for all discharged self pay patients when applicable.
Updates the patient accounting system as activities have been completed and as patient account problems and issues have been addressed, in accordance with Patient Financial Services policies/procedures.
Counsels with patients to guide them through the application and eligibility process with Medicaid offices, Insurance Exchange, and other resources available to patients to cover Froedtert Health services.
Based on the patient's ability to pay and the urgency of medical need, collects patient deposits after estimating the approximate costs of the anticipated care.
Calculates, provides, and updates estimates upon necessity to various staff and patients. Calculates, provides, and updates estimates upon request to various staff, patients, and other potential customers.
Communicates with Social Services, Case Management, Admitting/Registration, appropriate department personal, and the physician as applicable to discuss those patient financial problems that cannot be resolved to determine the alternatives to the elective patient care plan.
Enforces hospital patient accounting and compliance processes by confirming that required documents have been completed, insurance (re) verification has been performed, and precertifications/re-certifications have been obtained.
Cross trains and provides backup coverage for all Financial Counselor positions as determined by the Team Coordinator or Patient Financial Services Manager to ensure adequate Financial Counselor coverage for all areas within department.
Assist patients during open enrollment period to apply for a Qualified Health Plan (QHP) and/or Insurance Affordability Programs.
Adhere to document storage & destruction policies/procedures.
Adhere to all state and federal regulations along with Froedtert policies/procedures pertaining to the Certified Application Counselor responsibilities.