Patient Financial Counselor

ICBD•Lauderdale Lakes, FL

2d•$55,000 - $65,000

About The Position

The Financial Counselor is responsible for evaluating and supporting the financial needs of patients and their families, particularly in cases involving financial hardship, lack of insurance, or underinsurance. This role involves developing individualized financial agreements, collecting deposits, facilitating access to financial assistance programs, and ensuring the proper execution and follow-up of payment arrangements. The Financial Counselor serves as a critical liaison between patient families and financial resources, helping to alleviate the financial burden associated with medical care

Requirements

High school/GED required; Bachelors preferred
Attention to detail
Ability to work effectively and cooperatively with others.
Ability to create and maintain clear, organized, and comprehensive documentation
Expertise in computer software, such as MS Word, Excel, and Outlook
Willingness to submit to drug and background screenings.

Responsibilities

Reviewing the financial situation of a patient’s family due to hardships, no insurance or poor insurance coverage and creating a tailored financial agreement plan based on their circumstances.
Collect required deposits from patient’s families and their representatives along with assisting with financial assistance agreements (payment plans) when there is a patient financial responsibility due.
Assist patient families in obtaining aid with financial assistance from federal, local, state agencies and charitable programs when financial need is indicated.
Review of existing financial agreements to ensure they are being subsequently processed.
Review and contact patient families of existing financial agreements that have been breached including stopped payments, failed credit card attempts, expired credit card, credit card reauthorizations needed and returned checks for clearance in accordance with the financial agreement in place.