PATIENT FLOW MANAGER, HEALTHCARE

Compass Group•Brookfield, WI

1d•$50,000 - $55,000

About The Position

As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Observers within a hospital setting. You will lead about 20 associates across multiple local hospitals traveling between locations as needed.

Requirements

1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment
Strong patient care, customer service, and/or guest‑relations experience, with the ability to apply these skills in a patient‑focused environment
Ability to review data, identify simple trends, and understand how they affect daily operations
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Responsibilities

Supports multiple hospital sites within the district and travels between locations as needed to meet operational and patient care demands
Ensures safe, compliant, and efficient patient coverage by monitoring daily assignments, adjusting staffing as needed, and supporting consistent adherence to established procedures
Orients, trains, and develops the Patient Observation team to ensure competency, continuous growth, and consistent delivery of high‑quality care and safety practices
Perform regular rounds across multiple shifts to verify proper patient observation practices and adherence to safety protocols
Foster strong partnerships with nursing staff and supervisors to drive transparency, enhance collaboration, and ensure timely resolution of issues
Demonstrates and reinforces proper patient transport principles, infection control practices, and safe body mechanics to ensure staff competency and adherence to high safety standards
Understands, develops, and clearly communicates dispatcher logic and transporter workflows
Actively monitors and supervises dispatcher performance to ensure efficient, safe, and timely patient transport operations
Leads the coordination of Patient Observation services across departments, ensuring seamless communication and workflow alignment
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Additional duties as assigned