PATIENT FOOD SERVICES SUPERVISOR

Compass Group•Hyannis, MA

3d•Onsite

About The Position

As a Patient Services Supervisor, you will support the efficient, high‑quality delivery of patient dining services within a large‑scale hospital environment. This role plays a key part in ensuring a positive patient experience by overseeing meal service operations, supporting frontline teams, and partnering with clinical staff. It is an excellent opportunity for an energetic, early‑career leader looking to grow within healthcare food and nutrition services. 300 Average Census • Room Service Model • Union Workforce • $8M Managed Volume

Requirements

Minimum of 2 years of food service experience.
Experience in restaurants, hotels, corporate dining, education, military, healthcare, or similar foodservice settings.
Basic understanding of food and service trends, with an emphasis on quality, production, sanitation, cost awareness, and presentation.
Strong leadership, supervisory, and coaching skills.
Excellent verbal and written communication skills with the ability to interact effectively with patients, nursing, management, and frontline associates.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and general computer literacy.

Nice To Haves

ServSafe Certification preferred.

Responsibilities

Ensure patient satisfaction by meeting—and exceeding—expectations for meal quality, service, and responsiveness.
Provide appropriate menu alternatives in alignment with prescribed diets, food allergies, cultural and religious preferences, and patient requests.
Collaborate with nursing teams daily to review patient meal selections, tray accuracy, delivery timeliness, and tray retrieval processes.
Address and resolve patient concerns promptly, escalating issues when necessary.
Support all patient services functions including meal assembly, delivery, quality assurance, sanitation, infection control, and service excellence initiatives.
Provide day‑to‑day leadership within a room‑service model and a unionized workforce environment.
Perform additional duties as assigned to ensure smooth departmental operations.