Patient Navigator

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

13h

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description The Patient Navigator manages a variety of office functions and is key to smooth operations of the Division. The primary function of this position will be to coordinate health care services, in partnership with patients and care team members, across the continuum of care in order to maximize and improve patient health outcomes. The core functions of a Patient Navigator includes: assisting patients and families with understanding and adhering to treatment plans; assisting patients in accessing health services; ensuring barriers to obtaining care and/or social services are addressed; linking patients and families to community agencies and services; and collaborating with the care team, regarding transitions to care.

Requirements

High School Diploma required, bachelor’s degree in Human Services strongly preferred.
Minimum of 2+ years of office administration experience, preferably in a medical setting
Knowledge of medical terminology preferred
Strong working knowledge and skills in Microsoft applications.
Ability to take initiative and work independently
Good customer, interpersonal and communication skills, both orally and in writing
Organizational skills: Planning and managing projects; excellent attention to detail; ability to establish priorities and react promptly to a large variety of requests and needs, sometimes on short notice.
Strong analytical and data management skills and the ability to exercise sound judgment, take initiative, and make diligent, thoughtful, independent, and timely decisions
Excellent negotiation skills
Excellent rapport-building and customer service skills to build and maintain positive relations internally and externally
Proven ability to work with groups across different cultures and different income levels

Responsibilities

Assist with patient appointments as necessary; including appointment reminders for initial diagnostic and/or follow up appointments
Assist patients with obtaining necessary medical records (e.g. films, pathology reports, etc) for appointments, assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
Coordinates/schedules ancillary testing with other hospital departments
Arranges for patient transportation as needed
Re-engage patients that have been lost to care
Regularly collaborate, coordinate, and communicate with care team members(s) to resolve outstanding patient care related items (i.e. care gaps; outstanding referrals; completion of forms)
Completes referrals to appropriate support services and discharge planning as needed.
Partners with team members and division leadership to improve patient compliance with health care recommendations
Addresses the psychosocial/spiritual/developmental/cultural needs of the patient and family throughout the continuum of care.
Coordinates and links each patient to available community resources, including medical care, medication coverage, and other health care required services
Provides access and coordination to social support services by creating and implementing an individual, multi – session, time – limited intervention to connect patients with recent diagnosis and/or positive test results to primary medical care
Helps patients problem-solve their issues and grievances and will provide condition – specific counselling and referral services, as needed
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Coordinates and manages defined projects consistent with the current, externally funded project plan and future projects.
Contributes to the overall program leadership through planning, interdisciplinary communication and collaboration.
Facilitates transition to next phase of care by serving as a liaison between settings and to help with the development of a step – by – step plan to accomplish an approved session plan
Works with nurse case managers and care coordinators to improve patient compliance with health care recommendations
Meets and/or speak with patients to facilitate understanding of their discharge and deliver all aspects of linkage services including referral, provisional eligibility determination, assessment, and client evaluation
As part of the transition team/navigator role, you will be expected to attend team meetings and provide feedback as to how to improve program and outreach efforts
Other job functions as assigned.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program