Patient Navigator Human Services, Infectious Diseases

Advocate Health and Hospitals Corporation • Wake Forest, NC

21h • $29 - $43 • Onsite

About The Position

Assists patients receiving treatment by multiple departments in WFBH and serves as a community liaison to obtain needed community resources. Maintains communication with patients by ensuring treatments are received, reschedules appointments and assists with eliminating treatment barriers.

Requirements

• Associate's degree with two years of Social Work, Sociology, Child Development, Psychology or Nursing required.
• Excellent interpersonal skills and ability to interact with contacts inside and outside the Medical Center
• Basic computer skills
• Ability to learn hospital scheduling systems
• Ability to use initiative, judgment, and discretion in daily work

Nice To Haves

• Bachelor's degree in Social Work, Sociology, Child Development, Psychology or Nursing preferred.
• Familiarity with cultural issues in diverse, underserved population.
• Bilingual in Spanish (preferred but not required)

Responsibilities

• Connects patients to resources within WFBH and within the community in order to meet the patient's needs including financial and emotional support.
• Maintains close communications and participates in case review with case manager and/or medical social worker regarding the plan of care, patient condition and the appropriate level of intervention.
• Addresses barriers, perceived and real, including difficulties with medications, acceptance of diagnosis, social stigma, and family issues.
• Maintains up-to-date, complete, and accurate documentation of patient interactions per program policy.
• Contacts patients and reschedules appointments as needed.
• Analyzes and addresses the no-show trends. Develops a process to re-engage patients in their plan of care by removing real or perceived treatment obstacles.
• Interacts with patients, families and significant others objectively, using empathy.
• Attends clinic sessions and identifies potential volunteers who are interested in working as an advocate to assist with patients that are high risk for failing to keep their scheduled appointments.
• Coordinates and conducts a volunteer peer advocacy group.
• Ensures age/developmentally appropriate patient care is provided in accordance with Age-Specific Care Guidelines for the specific age groups served.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree