Patient Navigator Human Services, Infectious Diseases

American Addiction Centers • Winston-Salem, NC

1d • $29 - $43 • Onsite

About The Position

Assists patients receiving treatment by multiple departments in WFBH and serves as a community liaison to obtain needed community resources. Maintains communication with patients by ensuring treatments are received, reschedules appointments and assists with eliminating treatment barriers.

Requirements

• Associate's degree with two years of Social Work, Sociology, Child Development, Psychology or Nursing required.
• Excellent interpersonal skills and ability to interact with contacts inside and outside the Medical Center
• Basic computer skills
• Ability to learn hospital scheduling systems
• Ability to use initiative, judgment, and discretion in daily work

Nice To Haves

• Bachelor's degree in Social Work, Sociology, Child Development, Psychology or Nursing preferred.
• Familiarity with cultural issues in diverse, underserved population.
• Bilingual in Spanish (preferred but not required)

Responsibilities

• Connects patients to resources within WFBH and within the community in order to meet the patient's needs including financial and emotional support.
• Maintains close communications and participates in case review with case manager and/or medical social worker regarding the plan of care, patient condition and the appropriate level of intervention.
• Addresses barriers, perceived and real, including difficulties with medications, acceptance of diagnosis, social stigma, and family issues.
• Maintains up-to-date, complete, and accurate documentation of patient interactions per program policy.
• Contacts patients and reschedules appointments as needed.
• Analyzes and addresses the no-show trends. Develops a process to re-engage patients in their plan of care by removing real or perceived treatment obstacles.
• Interacts with patients, families and significant others objectively, using empathy.
• Attends clinic sessions and identifies potential volunteers who are interested in working as an advocate to assist with patients that are high risk for failing to keep their scheduled appointments.
• Coordinates and conducts a volunteer peer advocacy group.
• Ensures age/developmentally appropriate patient care is provided in accordance with Age-Specific Care Guidelines for the specific age groups served.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree