Patient Responsible Representative - Billing Call Center

Rothman Orthopaedics•Philadelphia, PA

1d•$19 - $23•Remote

About The Position

The Patient Responsible Representative is responsible for incoming patient calls, self pays, high-deductible, past due accounts, and refunds. This role is responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables. If you are qualified for and interested in this role, please apply. Pay Range: $19.00/hr - $23.00/hr Location: fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX

Requirements

High School diploma or GED required; Associate or Bachelor's degree preferred
Two (2) years in healthcare billing office and experience in working in customer service and/or call center environment.
Knowledge of ICD9-10 and CPT coding is required
The ability to operate standard office machines; basic application of computers and Microsoft Applications (i.e. Word and Excel)
Reliable high-speed internet access and Wi-Fi connection required

Responsibilities

Must meet all KPIs as indicated on Scorecard.
Will ensure that day-to-day tasks are completed in a timely and efficient manner.
Answers and resolves all patient billing calls daily.
Updating patient records, refiling, and correcting claims as required.
Communicates with follow-up team billers as needed.
Maintains the responsible follow-up module.
Manages collection accounts including verifying accuracy of the balance, contacting the patient to resolve, friendly reminders, final notices and approval to our outside collection agency.
Management of surgical collection accounts for physicians.
Attempts to resolve with patients and updates manager as needed.
Before releasing to surgeon for collection approval, account should be well documented that all resources to collect have been exhausted.
Processes credit cards for patient convenience and sends patient receipt of payment.
Responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables.
Communicates with insurance companies and clinical areas via phone/email, providing information for inquiries and requests to ensure accurate patient financial responsibility is assigned.
Manages refund requests including contact with requesting agency.
Exemplifies the desired culture and philosophies of the organization.