Patient Scheduler

Lower Cape Fear LifeCare • Wilmington, NC

7d

About The Position

The Patient Scheduler is a key member of the clinic-based care team, responsible for coordinating in-office appointments for patients receiving palliative and dementia care. This role supports compassionate, patient-centered care by ensuring timely access to providers, maintaining efficient clinic workflows, and serving as a welcoming and supportive point of contact for patients and their caregivers.

Requirements

• High school diploma or an equivalent required.
• Minimum of 1–3 years of experience in medical scheduling or healthcare administration
• Proficiency with EMR systems and standard office software.
• Strong communication and organizational skills.
• Ability to develop positive interactions with patients, visitors, physicians, staff, vendors, and other external customers to effectively care for patients and manage the operations of the facility.
• Must be able to read and understand directions, policies, procedures, etc.
• Ability to use sight to perform clerical duties.
• Ability to use hearing to communicate with staff and patients.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Schedule, confirm, and manage in-clinic patient appointments for physicians, advanced practice providers, and interdisciplinary team members.
• Coordinate visit types including new patient visits, follow-ups, care conferences, and interdisciplinary clinic visits
• Maintain balanced and efficient provider schedules to support optimal patient flow
• Manage cancellations, waitlists, and same-day scheduling needs
• Serve as the primary clinic contact for patients, families, and caregivers
• Provide clear and compassionate communication regarding appointment details and clinic logistics
• Demonstrate sensitivity when interacting with patients experiencing serious illness or cognitive impairment
• Escalate urgent concerns or clinical issues to appropriate clinical staff
• Accurately document and maintain appointment information in the electronic medical record (EMR)
• Verify patient demographics, insurance information, and referral documentation for clinic visits
• Support front-desk and administrative workflows as needed to ensure smooth clinic operations
• Collaborate closely with providers, nurses, social workers, and care coordinators
• Participate in clinic huddles and team meetings
• Contribute to process improvements to enhance patient access and experience
• Effectively demonstrates the mission, vision, and values of Lower Cape Fear LifeCare daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED