Patient Service Rep

CFP Physicians Group, P.L. • Casselberry, FL

3h

About The Position

Join our dedicated healthcare team as a medical PSR, where your friendly demeanor and organizational skills will play a vital role in delivering exceptional patient care. This position offers an opportunity to be the first point of contact for patients and visitors, ensuring a smooth and welcoming experience within our primary care practice.

Requirements

• High school diploma or equivalent
• Previous experience in a medical office or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with electronic health records (EHR) systems and basic computer skills
• Ability to handle sensitive information with confidentiality
• Professional appearance and positive attitude
• Ability to work efficiently in a fast-paced environment

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service
• Manage patient check-in and check-out processes efficiently
• Schedule, reschedule, and confirm patient appointments
• Collect and update patient information and insurance details
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Maintain accurate and organized patient records and documentation
• Handle billing and payment processing as needed
• Ensure the reception area remains clean, organized, and welcoming

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED