Patient Service Representative II

Solaris Health Holdings LLC•Utica, MI

6d•Onsite

About The Position

Join the Team: Patient Service Representative II Michigan Institute of Urology – Utica Office The Director of First Impressions Wanted! Are you the person who can juggle three phone lines, greet a patient with a genuine smile, and solve a complex insurance puzzle—all while keeping the office on track? At Michigan Institute of Urology, we are looking for a Patient Service Representative II who is ready to be a key resource for our team and a dedicated advocate for our patients. If you are looking for a role where your organizational skills are valued and your weekends are completely off-limits to work, you have found your new home in Utica. The Perks: Why You Will Love Us We believe that high-quality care starts with a high-quality lifestyle for our team. Here is the deal: The Schedule: Full-time, Monday through Friday, 8:00 AM – 5:00 PM. The Hours: This position provides a stable and reliable paycheck with a consistent 40-hour work week. The No-Go List: No nights. No weekends. . No "on-call" stress. The Full Package: Comprehensive health benefits. PTO and Sick Time to help you recharge. Paid Holidays to enjoy with your family. 401(k) plan to help you build your future. Your Daily Mission As a PSR II, you are a vital part of what makes our Utica office successful. Your day will include: Expert Guidance: Serving as the go-to resource for the team. When things get complex, you are the one who helps find the answers. Front Desk Mastery: Ensuring every patient feels seen and heard from the moment they walk through the door or call the office. Logistics Guru: Registering patients, verifying insurance like a pro, and keeping the schedule moving so our providers stay on track. Financial Specialist: Handling co-pays, deductibles, and referrals with total accuracy and ease. Guardian of Privacy: Ensuring patient confidentiality is ironclad while managing medical records and charge entries. GENERAL SUMMARY The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

Requirements

Experience: A solid background in a medical office and proficiency with EMR systems.
Multitasking Skills: The ability to manage a multi-line phone system and stay calm when the lobby gets busy.
Insurance Intel: You know the difference between an HMO and a PPO and can navigate insurance portals with confidence.
Reliability: You are the person the team counts on to be present and prepared for every shift.
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
High School Diploma or equivalent required.
Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Nice To Haves

Some college work preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.