Patient Service Representative II

Franciscan Alliance, Inc.

4d • Onsite

About The Position

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Provide exemplary customer service; greet and direct patients, family members, and other visitors. Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance. Schedule appointments and accurately enters data into scheduling system. Register patients and enters or updates demographic and insurance information into EMR system. Communicate with clinical staff to maintain patient flow and update waiting patients. Collect patient payments; applies payments and adjustments to patient accounts. Balance daily encounter forms and cash drawers.

Requirements

• High School Diploma/GED
• Basic Life Support Program (BLS) - American Heart Association

Nice To Haves

• 2 years Primary Care/Office Preferred
• 2 years Customer Service Preferred

Responsibilities

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enters data into scheduling system.
• Register patients and enters or updates demographic and insurance information into EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED