Patient Service Supervisor
About The Position
The Patient Service Supervisor (PSS) is the direct supervisor for the Patient Care Team. The dedicated role ensures their team is providing an exceptional patient care experience to all patients, guests, and referring provider offices. The PSS is responsible for center performance relating to patient satisfaction, patient intake, schedule adherence, optimization of the schedule, and technologist collaboration. The PSS is responsible for assisting with administrative & clinical tasks as needed for each role and providing back up to the Patient Care Team as needed. The PSS handles time off requests & timecard system corrections, joins supervisor scheduled trainings, and remains current with Corporate trained reporting. The position also maintains assigned worklists in a timely manner. The PSS works closely with the Performance Improvement Team to ensure all new hires are scheduled for training and assist with continued training for new and existing employees.
Requirements
- Three plus years’ experience in customer service – healthcare environment preferred
- Detail oriented, self-motivated, a problem solver and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a very fast-pace team environment
- Ability to continuously “exceed” company and customer expectation
- Strong communication skills & professional demeanor
- Minimum of High School diploma or equivalent (GED) – continuing education preferred.
Nice To Haves
- Previous supervisory or lead experience
Responsibilities
- Support leadership by communicating: company messages, workflow barriers, patient complaints, and staffing challenges.
- Motivate team members while managing center goals which include budgeted volumes, HIE compliance, and ensuring HIPAA compliance is maintained at all times.
- Maintain cashbox and manage bank deposits per handling policies.
- Serve as a resource for questions and/or issues for both patients and/or employees. Elevate concerns to leadership as needed.
- Manage eRIS Center workflow including the delinquent queue and billing complete queues.
- Perform payroll functions to include approving timecards and time off requests.
- Provide performance management to Patient Care Team to including hiring, terminating, coaching, and development. Engage with Manager as needed.
- Oversee front office workflow through engagement with team, providing direct support of tasks when needed.
- Ensure all screening questions are completed to provide spectacular service and assist the authorization team in obtaining necessary documentation for insurance authorizations.
- Respond, complete, and forward medical records to appropriate department when requested. Scan and email all billing paperwork (request for insurance updates, refunds, etc).
- Attend lead meetings hosted by the Performance Improvement Team and communicate updates to all team members.
- Adopt established best practices and incorporate corporate reporting to ensure center alignment.
- Order supplies for office, waiting room, etc.
- Other duties as assigned.
Benefits
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Employee Stock Ownership Plan
- Paid Time Off + Paid Holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
