Patient Services Specialist III for GI in SW Portland
About The Position
Join us at The Oregon Clinic as a full-time Patient Services Specialist III (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology West Clinic located in Southwest Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology West Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include:
Requirements
- Minimum of four (4) years of previous medical front office experience is required.
- Minimum of two (2) years of experience in surgery or other complex scheduling is required.
- Prior EMR Experience is strongly preferred.
- Familiarity with insurance and referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care GI experience is a plus!
- Epic experience is a plus!
Responsibilities
- Primarily responsible for efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests.
- Cross-trained in multiple areas if applicable, expected to take on extra duties (i.e., supply management, safety coordinator, etc.). Serves as a subject matter expert.
- Provides excellent customer service to all external and internal customers while managing high-volume answering phones on a multi-line system.
- Obtaining and completing insurance information.
- Updating records as needed.
- Other duties as assigned.
Benefits
- Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
- Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
- Work-Life Balance: Paid Time Off plus 9 paid holidays annually
- Wellness Support: Robust wellness program and employee assistance services
- Commuter Benefits: 70% of Tri-Met transit pass covered
- Additional Perks: Employee discounts and optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
