Patient Support Assistant (PSA) - Primary Care - Highland Park
About The Position
Patient Support Assistant – Primary Care Position Highlights: Position: Patient Support Assistant Location: Highland Park, IL Full Time/Part Time: Full Time Hours: Monday - Saturday 6:30 am - 5 pm daily operations and Saturdays 8-12 pm Required Travel: Travel to other sites based upon department need What you will do: Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols Obtain prior authorization for procedures Review provider templates Provide other administrative support under the direction of the Physicians and Practice Manager
Requirements
- Education: High school diploma or equivalent work experience is required.
- Experience: 1 – 2 years in an administrative/customer service position, EPIC knowledge and experience preferred.
- Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative
Nice To Haves
- Graduate of an accredited medical assisting program is preferred, but not required.
- EPIC knowledge and experience preferred.
Responsibilities
- Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
- Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
- Obtain prior authorization for procedures
- Review provider templates
- Provide other administrative support under the direction of the Physicians and Practice Manager
Benefits
- Premium pay for eligible employees
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
