Patient Support Technician

Community Care Physicians•Town of Niskayuna, NY

7h•$19 - $25

About The Position

Our Thyroid Health Practice is hiring a full-time Patient Support Technician. This position will perform a variety of secretarial duties and assist physicians with patient care. Hours are Monday-Thursday, 7:45 AM- 4:15 PM.

Requirements

High school graduate or equivalent with additional education desirable.
Minimum of one year work experience.
Strong computer skills.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
Maintain strictest confidentiality and discretion.

Nice To Haves

Previous clerical experience in a medical practice preferred.
Knowledge of medical terminology and office procedures preferred.
Practical experience in obtaining radial pulses and manual blood pressures preferred.

Responsibilities

Obtaining vitals and rooming patients
Answering phones
Completing prior authorizations
Referrals and sending tasks to the clinician
Greet patients in friendly and professional manner and complete check-in/check-out process.
Process incoming telephone calls/messages based on office policy and procedure.
Schedule appointments for patients, following office protocols for access to care.
Schedule follow up appointments as directed by the providers or as indicated on encounter forms.
Obtain specimens (i.e., urine, blood, etc.) from patients as directed by the provider.
Prepare charts for future appointments by following office policy and procedure.
Maintain timely patient flow.