Patient Support Technician

Community Care Physicians • City of Troy, NY

11h • $19 - $25

About The Position

Capital Region Women's Care is hiring a full-time Patient Support Technician. This position will perform a variety of secretarial duties and assist physicians with patient care.

Hours are Monday-Friday 7:30am-4:30pm

The main responsibilities of the Patient Support Technician are answering phones, completing prior authorizations, referrals and sending tasks to the nursing staff.

Requirements

• High school graduate or equivalent with additional education desirable.
• Minimum of one year work experience.
• Strong computer skills.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Nice To Haves

• Previous clerical experience in a medical practice preferred.
• Knowledge of medical terminology and office procedures preferred.

Responsibilities

• Greet patients in friendly and professional manner and complete check-in/check-out process.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain specimens (i.e., urine, blood, etc.) from patients as directed by the provider.
• Prepare charts for future appointments by following office policy and procedure.
• Maintain timely patient flow.

Benefits

• medical, dental, vision and life insurances
• paid holidays
• paid time off
• retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED