Patient Support Training, Associate Director

Vertex Pharmaceuticals • Boston, MA

3d • Hybrid

About The Position

Vertex Pharmaceuticals is seeking a Patient Support Training & Development Associate Director to join the North America Commercial Field Training (NACFT) organization. T he Associate Director will report to the Director of US Patient Support Training and will focus on improving the proficiency and effectiveness of our US patient-facing teams across the Vertex product portfolio. Ability to work in hybrid capacity or on site required.

Requirements

• Ability to develop and deliver both traditional and modern training methods (mentoring/coaching programs, virtual training, on-the-job or in classroom training, e-learning courses, scenario-based application workshops, etc.)
• Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
• Ability to influence, collaborate and interact effectively with multiple key stakeholders across teams to align on objectives and provide consistent training direction
• Demonstrated excellence in project management and effectively managing multiple projects/priorities including budgeting and actual spend against budget is required
• Proven ability to work within a Learning Management System (LMS)
• Ensure that all training programs are consistent with, and supporting of, company legal, regulatory and compliance guidelines
• Proven ability to motivate and engage adult learners
• Skillful team player able to develop rapport and credibility with key stakeholders
• Ability to work independently and on a team; positive, team-focused approach is essential
• Experience with and ability to use Microsoft Office and associated tools (Word, Excel, PowerPoint)
• Ability to travel as needed
• Bachelor’s Degree required
• 5+ years of experience in the pharmaceutical/biotech industry
• 3+ years commercial patient services training experience (in field or training role)

Nice To Haves

• MBA or relevant Master’s degree preferred

Responsibilities

• Develop and execute onboarding training programs to ensure that the Patient Support teams are trained , certified experts in Vertex products and Patient Support processes and education
• Partner with Patient Support Operations, leadership, m arketing , and other cross-functional teams to develop training strategy and recommend solutions to drive business outcomes and knowledge, skills and competencies of patient-facing teams
• Leverage adult learning principles to identify, design and deliver innovative learning experiences across modalities (in-person, virtual, hybrid, on-demand)
• Lead the processes associated with the Communications Review Committee (CRC), procurement and strategic sourcing, vendor management activities, budget management
• Identify and engage internal or external experts, as appropriate , to deliver topic-specific expertise
• Develop metrics and evaluation tools to measure training impact, report on trends and analyze opportunities for learning initiatives
• Support the development of cross-functional US Commercial training workshops and programs, including product launches, New Hire, POAs, and national business meetings
• Continuously seek and support new approaches , practices, and processes to improve the efficiency of training services offered
• Perform other duties as assigned

Benefits

• This role is eligible for an annual bonus and annual equity awards.
• Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
• At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.
• From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director