Payments Analyst

Hyphen Solutions

1d

About The Position

Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain. GENERAL DESCRIPTION: The Payments Analyst position will be responsible for working with various departments to ensure timeliness and accuracy of payments processed through Hyphen Wallet, our payment processing tool. Responsibilities of the position include duties related to customer support, treasury management, and financial analysis. The ideal candidate will have some exposure to each of these areas, have strong written and verbal communication skills, and the ability to excel in an environment of change and growth. At Hyphen Solutions, we've dedicated over two decades to seamlessly connect systems, data and teams in the Residential Construction industry through reliable software solutions that drive economical outcomes. Our solutions are trusted by Home Builders, Suppliers, Contractors and Trades across North America, with 1 in every 3 new homes being built with Hyphen software. From flagship products such as BuildPro and SupplyPro to our newest innovations, we provide the only full-cycle software suite designed to support teams before, during and beyond the build. Join us at Hyphen Solutions and help shape the future of technology in Residential Construction while achieving your professional goals.

Requirements

• Adapts well to dynamic environments
• Previous job experience in a customer facing role
• Strong verbal and written communication skills
• Ability to work well in team-oriented environment
• Ability to handle multiple tasks and adapt to a fast-paced changing environment.
• Honesty.
• Respect.
• Passion

Responsibilities

• Monitor daily batch processing to ensure all payments are captured accurately
• Reconcile payment activity across multiple bank accounts
• Primary contact for customers needing support locating a payment, missing a payment, receiving overpayments, etc.
• Provide detail to team, other departments, and clients to resolve payment issues
• Notify appropriate personnel of trends or problems with specific payers, contracts, or fee schedule adherence
• Process stop-payment requests, complete positive pay review, and perform other necessary payment review daily
• Proactively identify, monitor, and follow up with users having difficulty with the applications
• Assist in testing of new accounts by initiating necessary transfers, ACH, and wire activity
• Review account, transaction, and bank statements; investigate; adjust and plan necessary corrective action
• Create journal entries to ensure proper adjustment to account balances at month-end

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level