Payments Operations Analyst

Playlist

9h

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Payments Operations Analyst
The Role You'll Play
At Playlist, we're reimagining how technology can empower businesses in the payments and financial services landscape. As a Payments Operations Analyst, you'll be a critical guardian of our merchant ecosystem, combining analytical prowess with strategic risk management.

Requirements

• 2+ years of experience in payment operations, merchant underwriting, or risk management
• Deep understanding of payment facilitation, compliance frameworks (CIP/KYC/KYB/AML), and financial risk assessment
• Proven ability to analyze financial statements and evaluate merchant account risks
• Strong analytical skills with exceptional attention to detail and ability to prioritize effectively
• Demonstrated expertise in chargeback management and mitigation strategies
• Excellent communication skills, capable of interfacing with diverse stakeholders
• Adaptable problem-solver with a proactive approach to learning and professional growth
• Advanced proficiency in financial analysis and risk management tools

Responsibilities

• Conduct comprehensive merchant account reviews, applying rigorous underwriting standards to assess financial health and compliance risks
• Develop and implement risk mitigation strategies that balance business growth with regulatory compliance and fraud prevention
• Analyze complex financial statements, processing statistics, and merchant documentation to make informed onboarding decisions
• Collaborate across teams to streamline merchant onboarding, chargeback management, and operational processes
• Mentor and train team members on compliance protocols, risk assessment techniques, and industry best practices
• Investigate and resolve complex merchant account issues, ensuring exceptional customer experience and minimal financial exposure
• Stay ahead of emerging risk trends, fraud patterns, and regulatory changes in the payments landscape
• Contribute to continuous improvement of underwriting processes and risk management frameworks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed