Payroll Operations Supervisor

Public Partnerships•Albany, NY

20h•$55,000 - $60,000•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com ). Job Summary: The Payroll Operations Supervisor leads and develops a high‑performing payroll team while ensuring accurate, efficient, and compliant payroll processing. This role oversees daily operational controls, resolves escalations, manages performance metrics, and drives process improvements and automation. Responsibilities include hiring, training, coaching staff, maintaining payroll schedules, supporting system updates, and partnering with cross‑functional teams to enhance payroll operations.

Requirements

Supervisory skills to de-escalate challenges and emotions and cultivate a culture of positivity and self-management
Ability to prioritize projects, tasks and objectives
Project management and analytical skills
Self-motivated and results orientated
Demonstrated accuracy and strong attention to detail
Critical thinking skills with a focus on recommendations and resolutions
Ability to communicate in a professional and articulate manner – strongly proficient in verbal and written communication
Highly organized and accountable
Flexible to change in projects
Sense of ownership and ability to thrive in a fast paced, changing environment
Moderate experience with Microsoft Office 365 toolset, specifically Excel, Word, PowerPoint, Outlook, Skype
Excellent written and oral communication skills
Process improvement oriented
Bachelor’s degree is required; Substantial professional experience in a related field may be considered in lieu of a formal degree.
Advanced work experience within a Payroll Service Bureau role
3+ years’ supervisory experience required
Knowledge of Microsoft Office toolset (specifically Word, Excel, PowerPoint) required
Quick data processing skills is required.

Nice To Haves

Knowledge of Microsoft Project and/or Visio is a plus

Responsibilities

Supervise and develop high-performing teams with a clear expectation of excellence
Interview, hire, onboard, train, guide, supervise Payroll Operations staff
Complete regularly scheduled one-on-ones and check-ins with direct reports to include coaching, development, goal setting, accolades, mentorships, warnings and PIPs when applicable.
Create work schedules and make miscellaneous decisions related to direct reports
Project a professional demeanor; maintain a positive attitude and team player orientation
Support organizational change initiatives by preparing teams, communicating expectations, and ensuring smooth adoption of new processes or technologies.
Overseeing established controls are followed daily for Payroll processes to ensure the operations is functioning efficiently and effectively
Address escalations and challenge areas of operational teams
Support functional areas with other duties as assigned.
Manage operational measurements, tracking and trending results of team members and direct reports
Partner with department manager on tracking, trending and critical analysis of operational metrics to identify the root cause, and provide lean and quality-driven process
Develop/maintain spreadsheets with analytical and performance data around operational metrics are maintained
Capture and identify improvement, automation and standardization opportunities
Setup Payroll Automation schedules in payroll system
Work with cross-functional teams in implementing process and system changes
Interface with internal / external partners at all levels
Develop connections amongst PPL operational departments, including various role and leadership positions
Prepare / modify standardized Process and Procedures, resources, training, Performance Index, and compliance documents
Develop and maintain internal and external Payroll Schedules