PC Tech

TEKsystems • Waukegan, IL

2d • $20 - $22 • Onsite

About The Position

Job Description:
Desktop Support Candidate to provide support for IT Warehouse and Deployment activities.
Experience in an IT/Technology related role (Service Desk, Desktop Support, Mobility, Hardware Fulfillment) preferred.
Candidate must follow all AbbVie policies and procedures.
Candidate will be responsible for tickets assigned to them through ServiceNow ticket system.
Candidate will primarily be working on filling warehouse requests, checking in warehouse inventory, shipping hardware from requests submitted for IT hardware, hardware inventory and updating SAP for received and deployed IT hardware.
Candidate may be responsible equipment recovery, picking up computers, mobility, and peripheral equipment from onsite locations. Following-up with managers of offboarded employees to gather required information. Sending out boxes and return Fed-Ex Labels for remote users. Processing incoming return equipment and following all data retention practices.
Candidate may be responsible for computer peripheral deployments, setting up monitors, etc.
Candidate may be responsible for imaging computers.
Must possess a valid driver’s license.

Requirements

• Must possess a valid driver’s license.
• Experience with MS Office 365 and associated applications.
• Familiarity with Incident Management Applications, (Service Now, Remedy, ITSM).
• Familiarity with SAP.

Nice To Haves

• Experience in an IT/Technology related role (Service Desk, Desktop Support, Mobility, Hardware Fulfillment) preferred.

Responsibilities

• Provide support for IT Warehouse and Deployment activities
• Follow all AbbVie policies and procedures
• Responsible for tickets assigned through ServiceNow ticket system
• Filling warehouse requests
• Checking in warehouse inventory
• Shipping hardware from requests submitted for IT hardware
• Hardware inventory and updating SAP for received and deployed IT hardware
• Equipment recovery, picking up computers, mobility, and peripheral equipment from onsite locations
• Following-up with managers of offboarded employees to gather required information
• Sending out boxes and return Fed-Ex Labels for remote users
• Processing incoming return equipment and following all data retention practices
• Computer peripheral deployments, setting up monitors, etc.
• Imaging computers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees