PC MAINTENANCE TECH

Methodist Health System • Dallas, TX

9d

About The Position

Your Job: In this highly visible, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The PC Maintenance Tech Maintains provides day-to-day technical support on end user device hardware with a primary focus on Mobile Device Management. Install, configure and troubleshoot end user devices including wireless phones and tablets, desktops, laptops, printers, scanners and all other IS equipment at all MHS campuses and clinics. Functions as a hospital liaison and critical systems consultant to all hospital departments and clinics. Your Job Requirements: • Associates degree in Computer Science, Information Systems or equivalent degree is preferred • Equivalent experience in a Client/Server environment can be substituted. • CompTIA-A+, CompTIA-Network, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA) • 2 years working experience in a Client/Server operations environment. Preference will be given for experience in a multi-site operation running on current Microsoft Operating Systems and supporting a Mobile Device Management platform. • Previous experience in Healthcare Information Services preferred. • Ability to effectively communicate in English, both written and verbally, with technical and non-technical users. Your Job Responsibilities: • Adhere to procedures used to evaluate new technology while analyzing and making recommendations for hardware and software standardization. • Round on a regular basis with hospital departments and provide highly accurate documentation using Share Point and ticketing systems. • Facilitate successful completion of IS projects on a timely basis while focusing on procedures that maximize successful implementation and management of Client/ Server systems. • Maintain highly available departmental systems to maximize the customers' ability to perform key business processes while minimizing downtime. • Maintaining best practice procedures for testing and deploying mobile devices, desktop and laptops, including monitoring and support software. This includes proper change management approval for new system deployments or changes. Additionally, this includes adhering to IS Security protocols. • Maintains standard and customary documentation practices throughout IS Operations. • All duties to be performed with the understanding that customer service, collaborative communication, and teamwork are three fundamental principles in the IS Operations framework. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025 Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025

Requirements

• Associates degree in Computer Science, Information Systems or equivalent degree is preferred
• Equivalent experience in a Client/Server environment can be substituted.
• CompTIA-A+, CompTIA-Network, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA)
• 2 years working experience in a Client/Server operations environment.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.

Nice To Haves

• Preference will be given for experience in a multi-site operation running on current Microsoft Operating Systems and supporting a Mobile Device Management platform.
• Previous experience in Healthcare Information Services preferred.

Responsibilities

• Adhere to procedures used to evaluate new technology while analyzing and making recommendations for hardware and software standardization.
• Round on a regular basis with hospital departments and provide highly accurate documentation using Share Point and ticketing systems.
• Facilitate successful completion of IS projects on a timely basis while focusing on procedures that maximize successful implementation and management of Client/ Server systems.
• Maintain highly available departmental systems to maximize the customers' ability to perform key business processes while minimizing downtime.
• Maintaining best practice procedures for testing and deploying mobile devices, desktop and laptops, including monitoring and support software. This includes proper change management approval for new system deployments or changes. Additionally, this includes adhering to IS Security protocols.
• Maintains standard and customary documentation practices throughout IS Operations.
• All duties to be performed with the understanding that customer service, collaborative communication, and teamwork are three fundamental principles in the IS Operations framework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree