People & Culture Manager (Learning & Development)

AccorHotel • Wailea-Makena, HI

3d

About The Position

The People & Culture Manager (Learning & Development focus) supports the development and delivery of key People and Culture initiatives that strengthen colleague engagement, leadership development and service culture across the hotel. administration and delivery of key People & Culture programs. This role is responsible for designing, implementing and facilitating training programs that develop leadership capability, strengthen service Culture and support the professional growth of our colleagues.
Working closely with department leaders and the People and Culture team, this role ensures learning initiatives align with operational priorities, Fairmont brands standards and the unique spirit of hospitality in Hawaii. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for our guest and one another.

Requirements

• Must be able to speak, read, write and understand the English language clearly to facilitate effective communications with colleagues and leaders at all levels of the organization.
• Strong verbal and written communication skills with the ability to effectively facilitate training sessions, workshops and group discussions.
• Excellent presentation and facilitation skills, with the ability to engage audiences ranging from new colleagues to department leaders.
• Ability to design clear, professional training materials, guides and visual learning tools that support colleague understanding and engagement.
• Strong PowerPoint presentation skills, including the ability to create engaging training decks, visual learning materials and leadership presentations.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Comfortable presenting to both small groups and large audiences, including leaders, managers and colleagues.
• Strong interpersonal and relationship building skills with the ability to support and coach leaders.
• Strong organizational and technical ability to maintain training records, report and learning documentation,
• Must be able to multi-task and be detail-oriented in a fast paced, high-volume environment. And strong time management skills
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• 2-4years in training, learning and development human resources or hospitality roles with training responsibilities preferred.
• Bachelors’ degree in HR, Hospitality, Organizational Development, Education, or related field preferred.
• Equivalent leadership experience in hospitality or training environments will be considered.

Nice To Haves

• Previous experience in hotel or hospitality operations is and asset.
• Experience facilitating training sessions, onboarding programs or team development initiatives preferred.
• SHRM is an asset
• PHR is an asset
• Franklin Covey Certification is an asset
• Hospitality Leadership programs is an asset

Responsibilities

• Design, implement and evaluate training programs for leaders and colleagues across all departments.
• Develop an annual Learning Journey aligned with the hotel priorities and leadership development goals.
• Create and facilitate engaging training sessions including leadership development, service culture and professional skills.
• Lead hotel’s new colleague orientation program, ensuring colleagues are welcomed and introduced to the hotel’s culture. Responsible for the knowledge gain of the vision, mission, and values of Fairmont.
• Partner with department leaders to ensure effective on boarding and training plans for new colleagues.
• Oversee the Introductory period review process.
• Facilitate leadership development programs for supervisors, managers and emerging leaders.
• Coordinate career development initiatives to support internal growth.
• Provide coaching and guidance to leaders on communication, performance management and team development.
• Reinforces Fairmont service standards and hospitality culture trough training initiatives
• Partner with operational leaders to strengthen guest experience through learning initiatives.
• Support service Culture recognition programs and actively participated in initiatives such as the Onipa’a recognition committee.
• Deliver all colleague trainings to include Fairmont Service Promise, Service Culture training etc
• Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
• Maintains accurate record of all trainings, certification expirations, track completion through learning systems and metrics.
• Tracks participation, completion rates and training effectiveness.
• Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
• Support the management and organization training materials, learning tools, and development resources used across the hotel.
• Evaluate training effectiveness through feedback and operational outcomes
• Identify training gaps and recommend development opportunities.
• Partner with department leaders to identify learning needs and development opportunities.
• Partner with People and Culture leadership talent development strategies.
• Maintains strong colleague relationships and provide coaching and support where needed.
• Coordinate leadership programs, mentorship opportunities, and careers development initiatives.
• Provide timely, personalized, friendly and efficient service to our colleagues.
• Have full knowledge of all resort policies.
• To create an energetic and exciting learning culture for our colleagues.
• Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.
• Ability to focus attention on colleague & guest needs, remaining calm and courteous at all times.
• Oversee and coordinate the hotel’s Inspire program ensuring participants receive structured learning.
• Partner with department leaders to develop meaningful rotations and mentorship opportunities and develop plans for participants.
• Monitors participant progress and provides feedback to ensure readiness for future leadership roles within the organization.
• Partner with the Regional Director of P&C and department leaders to support succession planning and talent development initiatives across the hotel.
• Identify high -potential colleagues and support the development of individualized growth plans to prepare them for future leadership roles.
• Assist leaders in building development pathways for supervisors and managers to strengthen the hotels ‘s internal leadership pipeline.
• Support the implementation and ongoing management of communication platform to enhance colleague communication and engagement.
• Ensure training schedules, learning opportunities, recognition programs, and key People & Culture updates are effectively communicated.

Benefits

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level