People & Culture Manager

AccorHotel•Miami Beach, FL

About The Position

Under the general guidance of the People & Culture Director, The People & Culture Manager is a key driver of the Delano team member experience—from recruitment and onboarding to engagement, compliance, and performance. You will partner closely with leadership to ensure our culture reflects our legacy of refinement, intuition, and warmth, while supporting a high-performing, people-first environment.

Requirements

College Degree in Business, Hospitality, or Related field preferred.
At least three (3) years of progressive Human Resources experience in a hotel or a related industry, preferably in an upscale or lifestyle brand hotel
Thorough knowledge of HR practices, labor laws, and employee relations.
A natural connector with strong interpersonal and communication skills.
Passion for culture-building, team engagement, and creating meaningful team member experiences.
Highly organized with the ability to manage multiple priorities in a fast-paced environment
Ability to create, implement and monitor hotel and staff goals, strategies and policies
Must be able to work in a high-paced and dynamic operation
Ability to be resourceful, creative, prioritize, delegate and maintain flexibility
Ability to maintain excellent relations with team members and maintain high level confidentiality
Excellent computer and system skills, proficient understanding of Computer systems such as: Opera, Microsoft Office, HRIS systems, Canva, Social Media platforms etc. is strongly preferred.
Ability to spend extended lengths of time viewing a computer screen
Ability to have a high-level attention to detail and meet tight deadlines
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations, excellent problem resolution skills
Ability to work early mornings, afternoons, and evenings; weekends and holidays as needed
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English
Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Responsibilities

Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to recruiting, retention, and succession planning.
Lead and support the talent acquisition process, including recruitment efforts with hiring managers, including coordinating/attending internal and external job fairs, and community outreach.
Ensures a seamless and elevated candidate experience from first contact to offer.
Oversee onboarding process from pre onboarding to day one to ensure new hires feel welcomed, prepared, and connected from day one.
Support the execution of orientation programs and training initiatives.
Champion engagement initiatives including recognition programs, events, and internal communication.
Bring Delano culture to life through meaningful programs and daily interactions.
Support team member relations with a thoughtful, fair, and solutions-oriented approach.
Drive initiates that enhance team member satisfaction, belonging, and retention.
Ensure compliance with all federal, state, and local labor laws, as well as company policies
Maintain accurate team members records and support HRIS systems.
Assist in the development and implementation of SOPs, and best practices.
Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent
Oversee employee disciplinary meetings, terminations, and investigations.
Manage termination process, conduct exit interviews and respond to unemployment claims
Administer benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, open enrollment, and answer any benefit questions
Audit hours worked in payroll reports for eligibility of benefits, communicate ACA determinations
Provide support in gathering information related to requests by EEOC, EDD, and other governmental agencies, including employee complaints
Monitor and maintain Leave of Absences, ensure team members submit appropriate details and share important dates to department managers
Monitor all aspects of the Workers Compensation process
Ensure compliance with all HR and related Security standard operating procedures
Support performance management processes including check-ins, coaching, and development plans.
Any other reasonable duties as assigned by the supervisor or manager
We recognize we are in the hospitality industry and that it may require us to provide lateral service. We will on occasion call for each individual in the team to perform various related tasks as needed in the spirit of providing exceptional service