People Operations Generalist

The Shed•New York, NY

5h•$70,000 - $75,000

About The Position

The Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond. The People Operations Generalist supports the day-to-day operations of the People Operations department and plays a key role in ensuring employees receive responsive and effective HR support. Reporting to the People Operations Manager, this role coordinates HR processes, including recruitment logistics, onboarding, benefits administration, HR systems maintenance, and employee lifecycle support. This role is highly collaborative and service-oriented, helping ensure People Operations programs run smoothly across the organization.

Requirements

Three or more years of progressive HR experience
A bachelor’s degree in a relevant field, or a combination of education and equivalent professional experience, is required.
Experience working with ADP HRIS and recruiting tools and systems as well as Microsoft Word, PowerPoint, and Excel
Excellent relationship management and interpersonal skills; excellent oral and written communication skills as well as the ability to demonstrate empathy and understanding in dealing with sensitive employee issues
A demonstrated ability to work collaboratively as part of a highly motivated, energetic team
Attention to detail and ability to multitask and work well under pressure and in a fast-paced environment is required
Ability to manage and prioritize time, demonstrate pushback and a sense of urgency, and understand the value of providing impeccable customer service
Strong understanding of local, state, and federal employment law and regulations

Nice To Haves

Start-up/entrepreneurial drive and cultural arts institution experience is preferred

Responsibilities

Process new hires and rehires for union and non-union staff within the HRIS system
Process payroll adjustments, including salary updates, title changes, PTO requests, vacation payouts, and other compensation changes
Provide HRIS support, including troubleshooting, assisting with system navigation, pay data retrieval, and updating personnel information
Assign and manage PTO policies for union and non-union staff
Maintain payroll tracking documentation and support payroll reporting
Coordinate the full employee lifecycle, including onboarding, internal transitions, and offboarding
Manage new hire logistics, including employment verification, ADP configuration, and orientation coordination with hiring managers
Manage offboarding processes, including exit documentation, benefits termination, COBRA coordination, and final payroll adjustments
Maintain employee records and HR documentation
Serve as a point of contact for employee HR inquiries
Support employee relations by assisting with documentation and scheduling meetings related to workplace concerns or disciplinary actions
Maintain confidentiality and ensure documentation of employee matters
Coordinate full-cycle recruitment logistics, including job postings, candidate communications, scheduling, screening, interview script development, and collaboration with hiring managers
Maintain and update applicant tracking records
Manage new hire and annual open enrollment, including HRIS setup and employee communications
Coordinate with benefit vendors to process and manage benefit enrollments and updates
Collaborate with benefit account managers to facilitate employee information sessions
Track employee leave programs, including reasonable medical accommodations, disability, FMLA, and Paid Family Leave
Partner with employees, payroll, and benefit carriers to ensure accurate submission of leave documentation and proper benefits coverage
Manage COBRA administration and coordinate benefit terminations with payroll
Manage workers’ compensation claims and related documentation
Respond to unemployment insurance inquiries from the Department of Labor
Address employee benefits-related questions and concerns
Maintain employee data in HRIS systems, including ADP, Greenhouse, and PerformYard
Support operational systems such as Makeshift and Intacct
Assist with payroll data entry and employee data reporting, including employee metrics and milestones
Support initiatives aimed at improving operational efficiency and enhancing the employee experience
Identify opportunities to streamline HR processes and assist in implementing workflow and documentation improvements
Develop and maintain internal documentation for HR processes, procedures, and system workflows
Coordinate logistics for performance review cycles