Performance Improvement Coordinator

The Jewish Board • New York, NY

2d

About The Position

The Kaplan House (Manhattan) provides therapeutic and support services to adolescent’s ages 17-21 who are referred to us through ACS and the Juvenile Justice system. Our residents have experienced significant trauma, resulting in behavioral, emotional, and functional/ development issues. Kaplan House offers an extensive independent living skills program, including vocational preparation, and educational services that assists youth towards reaching independence.
POSITION OVERVIEW:
The CPI Coordinator will be responsible for overseeing the quality of care at Kaplan House, in addition, he/she will be the Facilitator for the FTC’s for clients of the program regardless of location.

Requirements

• Willingness to work with children/adolescents living with the impact of trauma and experience mental health challenges
• Compassion and respect for vulnerable individuals
• Patience and understanding for the sometimes-slow process of stabilization and recovery
• Excellent youth engagement skills
• Strong verbal and written communication skills
• Attention to detail
• BA minimum: Master’s degree preferred (or working towards).
• Experience with Residential Care preferably with Adolescents.
• Driver’s License required to meet all insurance requirements.
• Working knowledge of Microsoft Office, Outlook and Word.
• Connections experience preferred.
• Aptitude for learning new systems and application software.
• The candidate should be able to read paper and electronic documents and perform data entry in various completer programs.
• Ability to navigate stairs
• Ability to respond to crisis
• Attend off site meetings, as needed

Nice To Haves

• Bilingual, Spanish, Creole, French, preferred.

Responsibilities

• Monitor and assist with implementing on-going CPI activities including a systematic quality improvement plan which identifies program strengths and weakness.
• Act as Liaison with the Evaluation and Review staff at JBFCS Headquarters as well as other regulatory bodies including Justice Center, OCFS, APA,etc.
• Continually evaluate organizational needs including periodic review of Program Policies and Procedures
• Oversee and coordinate program efforts regarding meeting regulatory mandates including evaluation tools such as PAMS and bimonthly Scorecard, and the improvement in such.
• Oversee and coordinate efforts in preparation of audits and accreditation process; this includes follow-up for any correction action that needs to occur.
• Help ensure quality of case records.
• Track and oversee proper documentation of events and incidents.
• Lead monthly CPI meeting and necessary follow-up
• Will provide weekly supervision to the CPI Coordinators.
• Conduct periodic resident satisfaction surveys
• Track and monitor training attendance
• Facilitate FTC’s (Family Team Conferences), as needed.
• Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
• Act as a backup for intakes as well as for processing replacements in the placement module.
• Other tasks as assigned.
• Lead monthly CPI meeting and necessary follow-up
• Conduct periodic resident satisfaction surveys
• Track and monitor training attendance
• Facilitate FTC’s
• Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
• Act as a backup for intakes as well as for processing replacements in the placement module.
• Other tasks as assigned.
• Participates in weekly administrative meetings
• Participates in regular staff meetings and trainings. May be asked to travel to offsite meetings and trainings

Benefits

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees