Pharmacy Account Executive

Liberty Software•Grapevine, TX

1d•Onsite

About The Position

Liberty Software is a leading healthcare technology company dedicated to creating innovative solutions for retail pharmacies across the United States. Our platform helps clients enhance patient safety, improve customer service, and maximize profitability. With a strong commitment to excellence, we are revolutionizing the healthcare technology landscape. The Pharmacy Account Executive is responsible for driving customer retention, managing the Client Services Supervisor (CSS), and providing expert software solutions and advice. This role involves handling product ideas, conducting workflow calls, and performing account reviews to ensure optimal customer satisfaction and support. Please note: This role is based in our Grapevine, TX office Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).

Requirements

PharmD degree required
Proven experience in customer support and retention
Strong leadership and communication skills
Expertise in pharmacy software solutions
Ability to handle escalated calls and complex issues effectively

Responsibilities

Create and execute strategies to retain customers and reduce churn
Regularly review customer feedback and satisfaction metrics to identify areas for improvement
Identify at-risk customers and proactively address their concerns to prevent loss
Provide guidance and support to the Client Services Supervisor to ensure effective team management and customer service delivery
Conduct regular performance reviews and provide feedback to the CSS
Facilitate ongoing training and development opportunities for the CSS and their team by working with the Pharmacy Solutions team
Offer expert advice on software-related issues and solutions to customers and team members
Work with customers to optimize their use of the software, ensuring they are leveraging all available features
Assist with complex technical issues and provide advanced support when necessary
Oversee the product ideas queue, ensuring timely review and feedback
Work with the Pharmacy Solutions team to communicate customer needs and make suggestions for software improvements
Ensure all product ideas are thoroughly documented, including identified shortcomings, ideal solutions, and related tickets
Lead workflow calls with customers to review their processes and identify opportunities for improvement
Perform regular account reviews to assess customer satisfaction and software usage
Develop action plans based on account reviews to enhance customer experience and software utilization

Benefits

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom