Plumbing Service Supervisor

Wrench Group•Charlotte, NC

1d•$90,000 - $110,000

About The Position

You’re an experienced plumber with a heart for leading people and a talent for coaching! How would you like to be a Plumbing Service Supervisor? Make $90,000 - $110,000 as our new Plumbing Service Supervisor ! Your Role As a Plumbing Service Supervisor , you’ll: C oach plumbers on soft skills (teamwork, leadership, problem-solving, decisiveness, etc.) and technical skills. R esolve customer concerns to ensure long-term success of the plumbing program. You’ll supervise all plumbing service technicians, installers, and apprentices. This includes providing technical support in the field. Basically, you’re making sure the coaching you’ve provided them is carried over into the field! You’ll resolve customer concerns. When our customers call us for help, they’re usually stressed and worried about their home. Sometimes, miscommunications happen in all that anxiety, and you’ll be there to clear things up to make sure they’re taken care of! You’ll communicate with other teams to help customers. As a plumber, you didn’t get to see the behind-the-scenes quite like this, but now you get backstage access! You’ll assist in leading weekly plumbing meetings . You’ll grow and improve procedures . Morris-Jenkins isn’t one of those stuffy companies that never tries new things. We’re always looking for ways to grow and improve, and you’ll be a part of that process!

Requirements

3+ years of plumbing experience.
You’re a people person ready for a change!
You enjoy coaching and helping others.
You’re an experienced plumber with a knack for leadership and teaching.
At least three (3) years of residential Plumbing experience with diagnostic troubleshooting, repair & drain cleaning service, and installation
Exceptional customer service skills
Proven leadership ability
Keen ability to work accurately, efficiently, and manage multiple tasks with good work ethic
Committed adherence and enforcement of the company’s core values and core purpose
Intermediate computer skills
Excellent oral and written communication, interpersonal, and presentation skills
Ability to fluently speak, read, and write in the English language

Nice To Haves

Valid North Carolina Plumbing Contractor License (NC P1 or P2)
Valid South Carolina Plumbing Contractor License
Prior supervisory or management experience
Additional Plumbing experience

Responsibilities

Coach plumbers on soft skills (teamwork, leadership, problem-solving, decisiveness, etc.) and technical skills.
Resolve customer concerns to ensure long-term success of the plumbing program.
Supervise all plumbing service technicians, installers, and apprentices. This includes providing technical support in the field.
Resolve customer concerns.
Communicate with other teams to help customers.
Assist in leading weekly plumbing meetings .
Grow and improve procedures