PMO Director

Ripple•San Francisco, CA

About The Position

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: The PMO Director is responsible for the direction, governance, and management of all customer-facing projects worldwide. You will build and scale service operations and foster a culture of accountability, continuous improvement, and customer success. This role ensures consistent, high-quality service delivery that drives rapid customer value recognition and cultivates highly reference-able customer experiences.

Requirements

10+ years of experience in project/program management, with at least 5 years in a senior PMO leadership position within SaaS, enterprise software, or consulting.
Proven track record of successfully building, growing, and scaling services globally and managing large-scale service delivery projects and teams.
Experience managing both internal delivery teams and partner-led projects, including working with Systems Integrators (SIs) and global consulting firms.
Deep understanding of: corporate treasury and finance functions, cloud-based SaaS implementation, and technical integration services
Exceptional leadership, strategic thinking, and business acumen.
Excellent communication, interpersonal, and negotiation skills, with the ability to influence and build consensus at the executive level.
Deep expertise in various project management methodologies and project management software/tools.
Ability to manage complex, multi-stakeholder environments and adapt to changing priorities.

Responsibilities

Strategic Planning & Governance: Develop and implement a global project management strategy and governance framework that aligns with the organization's goals and objectives.
Methodology & Standards: Establish, standardize, and enforce best-in-class project management methodologies and quality standards across all projects and regions.
Portfolio & Resource Management: Oversee the entire global project portfolio, including prioritization, resource allocation, capacity planning, and workload balancing.
Delivery & Quality Assurance: Drive accountability for project delivery excellence, ensuring projects are completed on time, within scope, and to the highest quality standards, leading to high customer satisfaction and referencability.
Risk & Issue Management: Anticipate potential project risks and issues, and ensure timely escalation and resolution.
Leadership & Team Development: Lead, mentor, and develop a high-performing global team of project and program managers, fostering a culture of collaboration, accountability, and continuous learning.
Stakeholder & Customer Relationship Management: Build and maintain strong relationships with executive leadership, business units, strategic customers, and external partners, acting as an executive sponsor for critical accounts and ensuring transparent communication.

Benefits

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events