Police Dispatcher I, Austin Police

City of Austin

1d • $26 - $30 • Onsite

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Under close supervision, this position is responsible for radio dispatching police to calls for service and for making accurate and concise data updates to the Computer Aided Dispatch computer system.

Requirements

• Graduation from an accredited high school or equivalent.
• Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.
• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of the operations of a Police Emergency Communications Center.
• Skill in oral and written communication.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work in close quarters and to wear a telephone headset.
• Ability to apply telephone interviewing techniques.
• Ability to quickly and accurately obtain appropriate information.
• Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
• Ability to deal tactfully with the public and others.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to type at least 40 net words per minute is required.
• In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship.

Nice To Haves

• Record computer data rapidly and accurately.
• Related emergency situation experience preferred.
• Ability to Maintain security and confidentiality.
• Read, comprehend, and communicate, both verbally and in writing as well as effectively administer by written, and verbal communications.

Responsibilities

• Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter.
• Operates Police Emergency Radio System in accordance with FCC rules and regulations.
• Maintains constant awareness of status of mobile units and updates information as it changes.
• Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system.
• Updates information on an ongoing basis to ensure all documentation is accurate and concise.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED