Police Investigation Tech

City of Charlotte•Charlotte, NC

1d•$24 - $26•Onsite

About The Position

Summary: The Police Investigation Technician position is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into the Records Management System, and conducting background research on cases and maintaining the confidentiality of sensitive information. The Police Investigative Technician may also encounter suspects and victims of crimes. Must be able to take accurate reports and information. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Requirements

High School Graduate
U.S Citizen
Ability to deliver clear & concise communication
Ability to prioritize and multi-task in a dynamic environment
Ability to de-escalate while providing clear instructions
Ability to remain calm and professional under pressure
Ability to interpret and apply policies & procedures
Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies
Knowledge of principles for assessing & processing customer needs, quality standards for services, and customer satisfaction evaluation
Knowledge of administrative/clerical procedures
Knowledge of various computer systems such as: Microsoft Office, MUNIS, and call reporting technology
Knowledge of general office procedures and administrative terminology
Strong problem-solving skills and sound judgment
Strong interpersonal skills in person and via the phone

Nice To Haves

Associate’s degree or higher in Criminal Justice or a related field
Experience with CAD/RMS systems and NCIC/DCI databases

Responsibilities

Provide a professional and courteous level of customer service to internal and external customers.
Answer incoming phone calls to the division office and retrieve voicemail messages.
Notify officers and supervisors of voicemail messages via email.
Handle miscellaneous phone calls and walk-in requests from citizens, including providing copies of records, reports and crash reports by fax, email, or hard copy.
Direct citizens to the appropriate court offices, city offices, or other resources as needed.
Advise citizens on police procedures or policies for the City of Charlotte.
Order office supplies from external/internal vendors.
Maintain an inventory list of office supplies and make them available to officers and supervisors within the division.
Receive, copy, and file subpoenas electronically and within appropriate folders located in sergeants' offices.
Audit all outgoing subpoenas to ensure accuracy and consistency prior to submission to the Court Liaison.
Use Microsoft Excel to log outgoing subpoena information alphabetically by officer name, code number, CR number, date, and court date.
Receive, audit, and distribute ride-along requests by ensuring the entire process is completed.
Maintain important records, books, manuals, logs, and OSHA records.
Manage a daily chart to track the number of reports, phone calls answered, and walk-in visits.
Serves in an administrative support role to employees and supervisors.
Perform other duties as assigned.