Pool Concierge (Seasonal)

Omni Hotels & Resorts•Fort Worth, TX

About The Position

Omni Fort Worth Hotel is looking for a Seasonal Pool Concierge to assist with our summer pool side services to include sunglass cleaning, towel service, and promoting and arranging hotel services during guest stay.

Requirements

Able to maintain a 4-diamond level of service
Able to work with management on special projects
Able to work in a fast paced environment
Able to work outside in sunny and hot weather
Maintain a professional business appearance, attitude, and performance
Able to work a variety of shifts, including weekends and holidays.
Able to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Responsibilities

Assist with pool side services- sunglass cleaning and towel service.
Be fully acquainted with the different points of interest.
Assist in arranging for restaurant Reservations and limousines as required by our guests.
Promote and arrange hotel services during guest stay
Assist guests with booking dinner reservations, spa reservations, and other hotel offerings
Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
To proactively work to seek out ways in which to improve the hotel experience for our guests.
Ensure that the pool area is serviced throughout the day
Assist guests with any needs and communicate with corresponding departments
Complete any special projects that might be assigned.
Stock pool towels in the storage areas and pool chairs
Supply scented towels to guests in hot weather
Ensure pool chairs and other furniture is staged properly in the pool area and adjacent outdoor space
Maintain pool towel inventory by washing, folding, and storing as needed
Report any maintenance issues or concerns to corresponding departments