Post Associate

Merchology • Plymouth, MN

8d • Onsite

About The Position

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks a Post-Production Associate for our Operations team. Reporting to the Operations Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers.

Second Shift: 3:00-11:30 PM

Requirements

• High school diploma or equivalent
• 0-2 years of experience in shipping or production role
• Basic computer skills
• Positive and collaborative attitude
• Ability to follow written and verbal processes in English

Nice To Haves

• Proficiency in Microsoft Office; NetSuite, HubSpot, ShipHawk preferred
• Spanish bilingual a plus

Responsibilities

• Take ownership and accountability for all safety and quality incidents within your area of responsibility.
• Be responsible for batch, domestic, and international shipping of customer orders.
• Communicate via email and HubSpot with customer service and other departments to troubleshoot order issues.
• Create shipping and fulfillment transactions for returns to suppliers and vendors.
• Troubleshoot customer returns for wrong address, missed decoration, or cancellations.
• Assist with post production and shipping functions as needed.

Benefits

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA
• Company-paid life insurance and short-term disability
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback denotes full-time permanent employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees