Practice Administrator

ReFocus Eye Health•Greenbelt, MD

About The Position

Our established multi-specialty Ophthalmology group is seeking a highly motivated and experienced Practice Administrator to oversee our daily operations and drive our strategic vision. If you are a results-oriented leader with a passion for exceptional patient care and team management, we want to hear from you! The Practice Administrator is responsible for overseeing financial management and strategic planning to compliance and quality assurance. The Practice Administrator oversees all operations of the practice and provides support in all areas. Their leadership guides our team to provide the highest standard of eye care. At ReFocus, our goal is to help people see the best in life. We stay true to our values in everything we do at ReFocus. We Care: We foster a caring environment for our patients, co-workers, and families, we lead in patient care, and we treat all people with dignity, compassion, and respect. We Collaborate: We work well together and with our patients, we seek input and support from a variety of resources, and we share and encourage new ideas. We Elevate: We have a strong desire to exceed expectations, we always perform at our best, and we provide leading-edge research, innovation, education, and outreach in eye care.

Requirements

Ability to multitask with a high degree of organization and attention to detail
Strong customer service skills
Ability to resolve issues, build working relationships, and clerical staff training
Strong interpersonal, oral, and written communication skills
Proficient in EMR/PM (ModMed and/or Nextech preferred) and Windows Based software (ex Word, Excel)
Able and willing to travel between practice locations

Responsibilities

Oversee the daily office operations
Address staff issues and ensure compliance with company and regulatory policies, procedures, and practice standards
Establish rotation and allocation of staff to ensure effective patient care
Serve as point person for patient inquiries and complaints and ensure resolution
Oversee new position management, job descriptions, interviews, onboarding, and employee review.
Provide leadership, counselling/mentoring, and motivation to ensure a high level of employee engagement
Process improvement – look for methods to improve processes that have a positive impact on budgets, productivity, and quality of service
Business Planning – Develop a business plan in conjunction with the Operations Team and Medical Director; Make recommendations for implementation including timelines
Monitor major equipment needs for current and future service lines, associated software, and maintenance
Monitor compliance issues, track, report, and address compliance issues through the corporate compliance officer, and report quarterly compliance reports