Practice Manager - Harbor Point Animal Hospital

Encore Vet Group • Mooresville, NC

9d

About The Position

Lead an Award-Winning Veterinary Hospital in Lake Norman | 2025 AAHA Practice of the Year | Harbor Point Animal Hospital
CVPMs...this one’s calling your name.
Do you love building strong teams, making sense of a P&L, and creating a hospital culture people actually want to be part of? Do you thrive when you’re partnering with a Medical Director and Assistant Practice Manager, not chasing fires all day? Do you believe great veterinary medicine and great business can coexist?
If you’re nodding… keep reading
About us:
At Harbor Point Animal Hospital, that belief isn’t just talk. It’s how we run our hospital every day. When strong leadership, great systems, and compassionate veterinary care come together, amazing things happen for pets, clients, and the people who care for them.
In fact, that commitment recently earned Harbor Point one of the highest honors in veterinary medicine: being named the 2025 AAHA Practice of the Year.
We’ve also been AAHA accredited since 2017, meaning we meet or exceed more than 900 standards for veterinary excellence. Our team practices Fear Free veterinary medicine, creating a calm, thoughtful environment for both pets and their people.
We believe exceptional medicine comes from strong leadership, a collaborative team, and a culture people are excited to be part of. Now we’re looking for a Practice Manager who’s excited to help lead what comes next.
Why you'll love us:
Award-Winning. Mission-Driven - We are deeply committed to compassionate care and open communication. Our team takes pride in doing the right thing for pets, clients, and each other. Being named 2025 AAHA Practice of the Year is a huge honor and a reflection of the high standards we hold ourselves to every day.
Supportive, Collaborative Team - Our doctors and support staff work together with respect and shared accountability. Questions are welcome, ideas are heard, and teamwork is part of our daily rhythm.
Community Connection That Matters - We proudly serve pets and families throughout the Lake Norman area, and our commitment to the community has earned recognition including the Lake Normy Award in 2023.
The Role:
As the Practice Manager, you are the operational and cultural heartbeat of the hospital. You’ll work side-by-side with the Medical Director and Assistant Practice Manager to lead the team, drive growth, manage the business, and create an environment where people are proud to work.
This is not a “keep-the-lights-on” role. This is a lead, build, improve, and grow role.

Requirements

• Have 3+ years of leadership or practice management experience
• Love people and processes
• Can read a P&L and explain it in plain English
• Stay calm, kind, and solutions-focused...even on hard days
• Believe accountability and empathy go hand in hand
• Want to grow in your career, not just hold a title

Nice To Haves

• Veterinary hospital experience
• A background in business, management, or finance
• Experience with scheduling systems, HRIS/payroll tools, and practice management software
• A LinkedIn presence and comfort representing your hospital professionally
• Hold or are pursuing CVPM certification.

Responsibilities

• Partnering with the Medical Director and Assistant Practice Manager to co-lead the hospital.
• Building a positive, inclusive culture rooted in Encore’s values: Own it. Share it. Lift it. Celebrate it.
• Leading and developing people: coaching, accountability, recognition, and growth.
• Owning hospital operations: schedules, workflows, inventory, safety, facilities.
• Understanding the numbers (revenue, labor, COGS, EBITDA) and using them to make smart decisions.
• Collaborating with Encore’s support teams (finance, HR, recruiting, marketing...you’re not alone here!)
• Keeping the hospital organized, compliant, and running smoothly.
• Identifying growth opportunities while protecting team wellbeing and culture

Benefits

• Generous CE Allowance + access to Encore Performance Academy trainings
• Health, Dental, Vision, PTO, Pet Benefits, 401(k) with up to a 5% match
• Free virtual mental health for your household (ages 13+)
• Paid parental leave and holiday pay
• Encore’s mentorship and Performance Academy will set you up for success as a leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed