Practice Operations & Experience Leader

Healthy America LLC•El Segundo, CA

About The Position

Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit. Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan. JOB SUMMARY This role sits at the intersection of healthcare operations, concierge-level service, and team leadership—overseeing daily administrative and operational functions while ensuring a seamless, hospitality-driven patient experience. The Practice Operations & Experience Manager partners closely with clinical leadership to optimize workflows, elevate membership experience, and drive operational excellence across the practice. This individual serves as the operational backbone of the clinic, aligning people, systems, and service standards to support exceptional patient outcomes and sustainable business performance. We are seeking someone who thrives in a fast-paced, patient-focused environment and enjoys building systems, leading teams, and elevating service standards within a modern medical setting. This role blends hands-on operational leadership with strategic practice management responsibilities within a membership-based, integrative healthcare environment.

Requirements

5+ years of healthcare operations or practice management experience.
Leadership experience within concierge medicine, functional medicine, integrative health, or specialty outpatient care.
Demonstrated success leading patient-facing teams in high-service environments.
Strong operational mindset with experience building systems and workflows.
Experience managing multidisciplinary teams.
Working knowledge of healthcare compliance standards including HIPAA and OSHA.
Financial and operational acumen, including budgeting or performance reporting exposure.
Exceptional organizational, communication, and problem-solving skills.
Ability to thrive in a fast-paced, growth-oriented clinical environment.

Nice To Haves

Experience within membership-based or concierge medical practices.
Exposure to functional or integrative medicine environments.
Experience supporting scaling or growth-stage healthcare organizations.

Responsibilities

Oversee day-to-day operations of the medical practice to ensure efficient clinic flow and exceptional service delivery.
Partner closely with physicians and clinical leadership to align operational priorities with patient care goals.
Develop and refine workflows that improve efficiency, communication, and patient access.
Anticipate operational challenges and implement scalable solutions.
Ensure consistent delivery of concierge-level patient experience across all touchpoints.
Direct, supervise, and support administrative and patient-facing team members.
Lead recruiting, hiring, onboarding, scheduling, and performance management.
Foster a culture centered on accountability, collaboration, and service excellence.
Provide coaching and professional development to support long-term team success.
Align staffing resources with patient demand and operational priorities.
Champion a high-touch, relationship-driven patient journey from onboarding through ongoing engagement.
Support membership onboarding, retention, renewals, and overall satisfaction.
Proactively address patient concerns and service recovery opportunities.
Monitor patient feedback and implement continuous experience improvements.
Partner with leadership to enhance loyalty and long-term member value.
Support practice leadership in achieving operational and financial objectives.
Assist with budgeting oversight, expense monitoring, and operational planning.
Track and analyze key performance indicators including scheduling utilization, patient satisfaction, and operational efficiency.
Recommend operational initiatives that improve revenue performance and scalability.
Participate in strategic initiatives and organizational growth projects.
Develop, maintain, and ensure Standard Operating Procedures across administrative workflows.
Ensure compliance with HIPAA, OSHA, and applicable healthcare regulations.
Support internal audits and operational compliance readiness.
Maintain best practices in documentation, privacy standards, and medical records management.
Ensure the clinic environment remains organized, compliant, and patient-ready.
Manage vendor relationships including equipment, maintenance, and service providers.
Oversee operational readiness, safety standards, and facility efficiency.