Premium Experience Associate

MN Vikings Football•Eagan, MN

2d•Onsite

About The Position

Our mission at the Minnesota Vikings is to Advance the Vikings legacy through the passionate pursuit of excellence. We strive to achieve, we put the team first, we seek to learn, we exhibit high character, and we are committed to a diverse, equitable and inclusive environment. SUMMARY: The Premium Experience Associate will support the Premium Experience and Operations team with initiatives geared toward Premium Seating client service, appreciation, and retention. This role will focus on building strong relationships with our single-game premium clients by providing world-class service and will report to the Manager of Premium Experience and Operations. In addition to the duties described above, the Premium Services Associate will take part in the Vikings’ exclusive Leadership Development Program. This program will provide regular opportunities for professional development, exposure to organizational leadership, and the ability to develop skills critical for the Associate’s future career growth. A fundamental part of the program will include clearly defined goals between the Associate and their Supervisor that will be tracked and measured for progress throughout the term of the program. This is a temporary full-time position that will begin on June 1, 2026, and conclude on May 28, 2027, unless otherwise determined.

Requirements

Hospitality Management, Business Administration, and/ or Marketing degree preferred.
1-2 years in a high-end guest service/customer-facing role.
Coachable attitude that exemplifies professionalism.
Ability to deal with a variety of projects and workload in a fast-paced environment.
Must be willing to work a flexible schedule, including all home games, evenings, weekends, and holidays.
Excellent reading, writing, and oral proficiency.
Excellent time management and understanding of deadlines.
Ability to take on projects and complete them with the help of teammates.

Responsibilities

Assists in managing premium service on all suites and Mystic Lake’s Club Purple Couches regarding touch points, relationship building, gifting, and event programs.
Assist in management of the Black Jacket Team for all Vikings game days, as well as premium events at U.S. Bank Stadium and Twin Cities Orthopedics Performance Center.
Assist in all the planning, fulfilling, and managing Premium Single Game Suite.
Work directly with stadium partners and vendors (Legends Global, Aramark, BEST, etc.) to maintain superior service levels for premium accounts.
Fulfill all suite/premium account requests for non-Vikings event use, including communication of events, ticket fulfillment, special requests, and event presence.
Create and execute “surprise and delight” moments by using unique personalized client information in our CRM platform.
Assist in the planning and execution of exclusive client appreciation events, including hosting opportunities, gifting, and appreciation.
Participate in research and development of premium industry best practices.
Assist in managing timely communication of special events and suite member experiences.
Record all points of contact, including but not limited to emails, handwritten notes, phone calls, meetings, and event attendance in our CRM platform.
Identify areas of growth and success for the Minnesota Vikings Premium spaces through research and outreach to other comparable businesses.
Promptly address service recovery opportunities.
Lead the Premium Experience department’s year-end recap program.