Prescription Benefit Specialist

TEKsystems•Addison, TX

1d•$20 - $20•Hybrid

About The Position

Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits Utilize healthcare information systems to research issues for customers regarding their prescription benefits Quickly and efficiently identify customer needs, resolve complaints, and provide solutions Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately Maintain performance and quality standards based on established call center metrics Understand and adhere to all rules of conduct. Shift: Need to be available to work Monday to Sunday Will be scheduled to work an 8 hour shift between 7am to 10pm CST.

Requirements

Excellent communication, leadership and organizational skills.
Ability to maintain morale and motivate a team.
Strong knowledge of the company's customer service and pharmacy operations.
Strong technical skills and a working knowledge of email, excel and word.
The ability to maintain confidentiality of data.

Responsibilities

Interact with customers via phone and email to answer inquiries concerning prescription benefits
Utilize healthcare information systems to research issues for customers regarding their prescription benefits
Identify customer needs, resolve complaints, and provide solutions
Build positive relationships by listening and showing empathy
Maintain performance and quality standards based on established call center metrics
Adhere to all rules of conduct