Principal Architect - Remote

UnitedHealth Group•Eden Prairie, MN

9d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is an experienced Bot Architect that will design, build, and scale intelligent conversational bots across voice and digital channels. This role owns the end-to-end bot architecture, ensuring solutions are scalable, secure, high-performing, and aligned with business and user experience goals. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

10+ years of experience in software engineering, automation, or AI solutions
5+ years of experience with NLU, LLMs, prompt engineering, and conversational design
3+ years with cloud-native architectures and API-based integrations
3+ years of experience with CI/CD, DevOps, and monitoring practices
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

5+ years of experience with multiple bot platforms and LLM frameworks
3+ years of contact center or digital CX domain experience
1+ years of experience with agent-assist or agentic AI solutions

Responsibilities

Design end-to-end architectures for voice bots, and multimodal bots
Define conversational patterns, intent/entity strategies, dialogue flows, and state management
Establish reusable frameworks, standards, and best practices for bot development
Lead modernization and migration from legacy automation or IVR systems to AI-driven bots
Build and configure bots using leading conversational AI and LLM platforms
Design and implement backend integrations using APIs, webhooks, and microservices
Integrate bots with enterprise systems such as contact centers and workflow applications
Define governance for environments, access, versioning, and releases
Ensure bots meet security, privacy, and compliance requirements
Establish monitoring, analytics, and continuous tuning for accuracy and performance
Drive scalability, reliability, and high availability of bot platforms
Act as the technical authority for bot architecture and strategy
Partner with product owners, UX, engineering, and business stakeholders
Review designs, conduct architecture assessments, and guide production readiness